In all instances the result will show as ‘complete’. However, the uCheck Platform itself doesn’t determine whether a prospective employee has the eligibility to work in the UK or not. Our electronic verification service is designed to confirm the legitimacy of the right to work documents, not to ascertain the person’s right to work. You must ascertain this during the checking process.
Occasionally, the ‘complete’ result may show an error. This happens when the electronic verification is brought into question. This can happen for a multitude of reasons, including:
- The image you uploaded is blurry or unreadable
- A signature is missing from the document
- Some parts or sections are missing from the document
- The document has been manipulated, and security checks must be conducted
These errors don’t necessarily mean the applicant doesn’t have the right to work in the UK. If you do encounter an error, you can quickly and easily re-check the applicant by re-uploading the image. However, if the result shows the document has been manipulated, the Platform won’t allow you to re-check the applicant. In this instance you may need to seek help from the Home Office.
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